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Frequently Asked Questions

FAQs for Visitors

FAQs for Customers


FREE domain registration

As we purchase 'bulk' domain registrations, we get a very competitive pricing and we are passing on this benefit to our customers. The registration of new domains is free to our clients, but we pay for it. There are no hidden charges.

There is no 'catch' in the domain registration. You are the complete owner of the domain. And once you pay our web hosting charges, you are listed as the 'admin' contact of the domain. This means that you can transfer/sell/move the domain anywhere anytime independently.

There will be no advertising or banners of any kind on your domain when we register it for free. In fact, there will be nothing different from a regular 'paid' domain registration.

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Regular charges for domain registration

Most domain registration companies charge you $35 (approx. AED 125/INR 1500) for each year of domain registration. So for ex., if you want to have your own web-site called as abc.com, you need to pay $35 to InterNIC for owning the domain name and then you need to pay the web hosting charges of a web hosting company to 'host' that domain. 

With Denish Inc., you simply pay the affordable web hosting charges and get the InterNIC registration FREE of charge.

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Domain ownership

You are the complete owner of the domain. And once you pay our web hosting charges, you are listed as the 'admin' contact of the domain. This means that you can transfer/sell/move the domain anywhere anytime independently.

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Moving domains to other servers

You are the complete owner of the domain & listed as the admin contact of the domain. You can transfer/sell/move the domain anywhere anytime independently. As long as you have paid us the web hosting charges, we will not charge you any extra money to move the domain out from our servers.

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Moving domains from other servers to Denish Inc.

If you have an already existing domain and wish to move it to our servers, we will provide you with the necessary information that needs to be updated by you with InterNIC. This is usually the 'name server' details. Only the present 'admin' or 'technical' contact of the domain can update this info. We will provide this info to you & you need to update it in the registry database.

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Multiple domains on same account

Each domain/site hosted on our server gets it's own separate IP address & needs a separate web account. This is our company policy. For ex. you cannot take a 50 mb account & host multiple domains in it. We do not support Host headers based virtual hosting whereby multiple domains are hosted on a single IP.

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Multiple domains

When you wish to host two or more domains on our servers, you need to take a separate web account for each domain. For ex. if you want to host abc.com and efg.com and each website needs 10mb of space, you need to take two ENTRY accounts with us. Of course, you can always take different account types for each domain depending on the requirement of each domain.

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Web hosting charges for existing domains

We offer FREE domain registrations as an 'extra' feature of our web hosting plans. Domain registration status does not affect our web hosting prices in any way. If you already have a working website/domain, you still need to pay our regular web hosting charges. If you do not have a domain, we will register it for you and you need to pay our regular web hosting charges.

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Setup charges for existing websites on GeoCities/XOOM/HomePage etc.

The setup charges will not be waived if you do not have a working website on a domain. i.e. If you have already purchased a domain name from InterNIC, paid the fees for that, and have already developed a website on that domain : only then the setup charges will be waived.

Note that if you have simply registered the domain, and have a 'under construction' or 'placeholder' page on your site, the setup charges will not be waived in this case. 

You must have a fully functional website for the setup charges to be waived. 

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Forms/cgi-scripts

You get your own cgi-bin directory. You can place any scripts including form handling scripts, guest books, visitor counters etc.

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Connectivity

Denish Inc.'s servers are connected directly to the top three Internet backbones via multiple OC-3 lines.

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ASP/SQL Server/ODBC

Presently,
Denish Inc.'s servers are Linux based and we do not support Microsoft back-end technologies.

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Sub-domains

When you already have a web account with us (for ex. you have hosted efg.com on our server), and now you wish to host a sub-domain of this domain (for ex. some.efg.com), you have to pay the monthly add-on charges for the sub-domain "some" under the domain "efg.com". This also applies to sub-sub-domains (for ex. any.some.efg.com). Each sub-domain gets you a separate IP address and user-id for creating a new website.

However, the total disk space/traffic/pop boxes you get are shared among all the sub-domains.

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Domain pointing

When you already have a web account with us (for ex. you have hosted abc.com on our server), and now you wish to point another domain (for ex. a-b-c.com) to the same site, you have to pay only one-time setup charges.  So, both abc.com and a-b-c.com will reach the same web-site (IP address) and changes to any one will affect the other. Domain pointing is available only when you already have a registered domain. If you want us to register multiple domains for you, each domain will be a separate web account.

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Payment frequency

Each of our account types have a specific payment frequency. This indicates the months for which you have to pay 'in advance'. For ex., the ENTRY account has a payment frequency of yearly, i.e. you have to pay the full year when you sign up for an ENTRY account.

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Microsoft® FrontPage® 2000

Once you have created your web and created all the pages in the web, select 'Publish web' from the 'File' menu. Specify your web site in the location text box (for ex. http://www.yourcompany.com) and choose 'Publish'. Wait for a few minutes. When asked for authorization, give your user-id and password. Wait for a few (or more) minutes for your web to be published.

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Microsoft FrontPage Express

Once you have created your page, select 'Save' from the 'File' menu. Specify your web-site followed by the html file name (for ex. http://www.yourcompany.com/index.htm) in the 'Page location' text box, and choose 'Ok'. Wait for a few minutes. When asked for authorization, give your user-id and password. Wait for a few minutes for the page to be uploaded.

If this is the first time you do this on your pc, the 'Web publishing wizard' will start. Choose 'Next' for the welcome screen. Enter http://www.yourcompany.com (put your domain here) in the 'URL or internet address' text box and click on 'Next'. Choose the method of connection, this is usually the same method that you use in your browser, and click on 'Next'. Wait for a few minutes. When prompted, click on 'Finish', and wait for the site to be published.

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Web publishing wizard

Once you have created your web pages, start the 'Web publishing wizard' from 'Start', 'Programs' (if you don't find it listed, try under 'My computer', 'C drive', 'Program files', 'Web Publish'). Once the wizard starts:
Choose 'Next' for the welcome screen.
Choose the 'file' or 'folder' of your web site (for ex. c:\mywebsite or c:\mywebsite\me.htm) and click 'Next'.
Click on 'New' button for the web server and click 'Next'. Enter a descriptive name and click 'Next'.
Enter http://www.yourcompany.com (put your domain here) in the 'URL or internet address' text box and click on 'Next'. Again enter http://www.yourcompany.com (put your domain here) in the 'internet address' text box and click on 'Next'. Choose the method of connection, this is usually the same method that you use in your browser, and click on 'Next'. Wait for a few minutes. When prompted for the user-id and password, give your user-id and password. Wait for a few minutes. When prompted, click on 'Finish', and wait for the site to be published.

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FTP graphical client

The instructions for this vary according to the software/utility that you are using. However, what is important is the 'server address' which will be yourcompany.com (put your domain here), the 'user-id' which will be your user-id and the 'password' which will be your password. Once you connect, you should see a list of files (not created by you) on the server, don't worry about these, and do NOT change/delete/modify these files. Just upload your files and directories.

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FTP command-based client

Reach your command prompt (If you are windows user, select 'Start', 'Programs' and 'MS-DOS prompt')
Change your directory to where the files for your site exist (for ex. cd\mysite in windows, or cd /usr/home/joe/mysite in unix)
Type ftp yourcompany.com (put your domain name here)
When asked for a user-id, give yours.
When asked for a password, give yours.
Type prompt (this is to turn off the yes/no prompt for each file, you may choose to skip this step)
Type ascii
Type mput  *.htm  *.html
Type binary
Type mput  *.gif  *.jpg  *.jpeg (if you have any other files which are not html pages, give their names here)
Type dir (to see a list of what was uploaded. don't worry about the extra files you will see apart from yours)
You can type help at any time to see list of available ftp commands
Type bye to close the ftp session

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E-Mail

All the domains hosted on our server have a default 'catch all' mechanism. Whereby, any e-mail address @yourcompany.com works. For example, joe@yourcompany.com, jill@yourcompany.com or sales@yourcompany.com. You can download all these mails to your POP client (for ex. Pine, Outlook, Eudora etc.), or to your web based mail (for ex. Hotmail, Eudoramail, NSIMail etc.). The instructions for each software/service will vary. However, what is required in all of them is the 'pop server name' and/or 'smtp server name', which will both be mail.yourcompany.com (put your domain here) and your user-id and password.

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E-Mail fowarding

You can use the web account control panel to set up e-mail forwarding. Go to www.yourcompany.com/admin (put your domain here)

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POP accounts

A POP account allows you to have separate mailboxes rather than the one single 'catch all' mailbox. For ex., when you have not set up any POP accounts - which is the case when your account is activated - all mails @yourcompany.com are being stored in your single catch-all mailbox. However, you may wish to have separate mail boxes like sales@yourcompany.com and support@yourcompany.com should be two separate e-mail accounts. These two are called POP accounts. When you activate your POP accounts, you get a separate user-id & password for each of your POP account. Thereby, each POP user can check their mail individually without downloading other people's mail.

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Setup POP accounts

You can use the web account control panel to create & remove pop accounts. Go to www.yourcompany.com/admin (put your domain here)


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Visitors statistics

You can use the web account control panel to see the visitor statistics for your web-site/page, go to www.yourcompany.com/admin (put your domain here).

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Change password

You can use the web account control panel to change your passwords. Go to www.yourcompany.com/admin (put your domain here)

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